odex.io is an online website and service that allows users to securely exchange
digital assets with other digital assets.
its customers will include the following definitions:
"Customer," "user," "you," and "your" refers to the person or entity accessing and/or using
Godex.io and accepting these Terms.
Company," "our," "Godex.io," "Website," "we," “site” and "us" collectively refers to the online
website and platform "Godex.io" and its owners, directors, officers, employees, operators, agents,
insurers, suppliers, and attorneys.
"Party" may refer to either you or us, and "Parties" refers to both you and us. For the avoidance of
any doubt, the contracting parties in our Terms are you and Godex.io. In this Terms words referring the
singular include the plural and vice versa and words referring gender include all genders.
"Cryptocurrency," "asset," "digital asset," "coin," "funds," "ledger entry," and "token" refer to
blockchain-based software ledger data entries.
1. Acceptance of these Terms
By using our website, you agree to accept and follow our Terms and all applicable laws and rules,
and you agree that you are responsible for compliance with, and that you are compliant with, all
applicable laws and rules. If you do not agree with any of our Terms, you are prohibited from using our
service; in this case you should stop using the Website immediately. Any use of the Website is your
deemed acceptance of our Terms and and we reserve the right to change these agreements without notice
Godex.io reserves the right to revise our terms at any time without notice to you. By using the website,
you agree to read the current version of Terms and comply with the current version of our Terms
By using the Website, you represent and warrant that you are:
at least 18 years old, and you have full legal capacity to contract in accordance with applicable law,
you transfer to Godex.io only funds that belongs to you and which was obtained only by lawful means,
not performing, undertaking, engaging in, aiding, or abetting any unlawful activity through your
interaction with us or through using of Godex.io, and
complying with and obeying all applicable laws, rules and regulations.
We reserve the right to terminate your access to the site at our sole discretion and without any
explanation. Using this site is prohibited if prohibited by applicable law.
3.1 Permitted sources of funds
You are prohibited from sending Godex digital assets that have been directly or indirectly obtained
through any criminal or fraudulent activity, including terrorism or tax evasion. Godex reserves the
right to refuse, postpone or cancel a transaction, which it perceives as a risk associated with criminal
or fraudulent activity.
Godex.io services may be used only as a mechanism of software ledger entry translation between the User
and Godex. You are prohibited from using Godex for the purpose of translating ledger entries from other
parties and/or to other parties.
3.2 Prohibited Jurisdictions
By using Godex, you declare that you are not located in such areas or have the citizenship of such countries as Cuba, Iran, North Korea, Crimea, Sudan, Syria, Bangladesh and Bolivia, along with any other country on the United Nations security Council sanctions list and its equivalent. Godex reserves the right to choose
its markets and jurisdictions to operate with and may restrict or refuse to provide its services to
residents of certain countries. Godex also reserves the right to use various methods to prevent users
from using the services listed above. You must comply with this section of the agreement, even if the
Godex methods to prevent the use of the Services do not guarantee it or can be bypassed. By accessing
this site or any services of it, you represent and warrant that you are not physically located in these
3.3 Restrictions of use
By accessing or using Godex website or other Godex products, including but not limited to API, you agree
that you will not violate the law, contract, intellectual property or other rights of third parties
or commit offenses, and that you are solely responsible for your behavior when using the website and
our services. By using the site, you also agree that you will not:
damage, disable, overload or attack the functioning of the Website in any manner;
use any robot, spider, grabbers, crawler, scraper or other automated means or interface not
provided by us to access to the Website or to extract data;
use trading bots or other software automatically interacting with the site through any interface.
Godex reserves the right to refuse to provide services to the user if there are suspicions of violation
of the above rules..
4. Deposits, Rates and Confirmations.
Because market information is highly volatile and can change quickly without necessarily notifying
users of these changes, the price provided by Godex may not represent accurate market price. Using the
site, the user accepts and understands the possible risks associated with changes in the exchange
rate of cryptocurrencies, and Godex is not responsible for any possible financial losses.
Godex fixes the exchange rate within 30 minutes of the transaction being created. After this interval,
if the Deposit is not received, the site reserves the right to cancel the order. The user must send the
exact specified number of cryptocurrencies on the address provided by exchange page.
The user undertakes to use additional identificators to send a Deposit, if they are provided by the site,
such as Payment ID, Message, Memo, Destination Tag and so on. Ignoring these additional identificators,
the user agrees that he is aware that his Deposit may be lost.
Godex is not responsible for funds sent to an address other than the one indicated on the exchange page,
or for funds sent without an additional identificator, if this additional identificator is specified on
the exchange page.
It is important to note that a payment being broadcast to the blockchain network does not constitute an
acceptance by Godex of that payment. Different crypto assets requires different amount of network
confirmations to be fully verified and received. These reasons, independent of Godex, may affect the
order execution time.
4.1 Rate changes
Cryptocurrencies and Digital Assets rates are highly volatile and transitory. We cannot be responsible
for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All
sales and transactions after the Godex exchange are final and amount is non-refundable.
If the cryptocurrency market is undergoing dramatic rate changes, Godex may need an additional time to
exchange cryptocurrency at a fixed rate. In this case, the execution time of the exchange can
significantly increase, or the cryptocurrency may be returned to the user at the choice of the company.
The parties agree that by ”dramatic rate changest" they mean changes in cryptocurrency rates equal to
3% and higher in any direction.
If there have been any changes in the cryptocurrency market and the user has decided to take advantage
of any vulnerability of the site, Godex can not complete the exchange operations of this User and may
require extra processing time or returns him the cryptocurrency.
Returns and refunds policy: transactions of cryptocurrencies, tokens and digital assets are inherently
irreversible and their exchange rates are highly volatile. Godex is not responsible for any risk
associated with the use of the site, including but not limited to financial and market risks. All
trades and orders completed with Godex are final.
Refund of funds sent by the user is possible if the site interface displays the status 'Overdue', and
if the user's funds were received by Godex. Website won't indicate whether or not the failed exchange
will result in a refund of the user’s deposited asset, so the user contact our support team and provide
the exchange ID and also some additional information.
The outgoing asset will be exchanged and sent to the user if the “Order Status” page indicates
a successful exchange by displaying “Finished”. In this case, a refund is not provided.
Godex requests from users on a case-by-case basis. Any decisions by Godex regarding returns or
exchanges are final and are not subject to further discussion.
Godex only accepts one-time deposit per Exchange ID. If your funds are deposited in a transaction with
more than one deposit, you will need to contact support to get a refund. The exchange rate will not be
respected and your exchange cannot be completed.
5.1 Refund period
Users have a maximum 90 days period to return any assets that are stored in the Godex system due
to any error, whether caused by user or us. Refund requests sent after the 90-day period will not
be accepted. Any decisions made by Godex in respect of refund in these circumstances is final.
5.2 Unsupported currencies
Unsupported digital assets that are deposited into our system on unrelated wallets cannot be refunded.
Godex reserves the right to consider such case individually. Any decisions made by Godex with respect
to such assets deposited when they are no longer supported are final.
5.3 Minimum Refund Amounts
For deposits less than a certain amount, Godex does not provide refunds. The amount of this minimum
is determined at the discretion of Godex. Users are advised not to use the service for orders of the
size of 30$ or less.
5.4 Extra ID’s
If user has ignored the warning of the site about the importance of sending a deposit using extra
identificators (extra ID) (including but not limited to Payment ID, Destination Tag, Memo, Message)
and send deposit without using this extra ID, the exchange can not be completed and Golex does not
provide a refund for this coins.
6. Countering Phishing Scams
Godex is not responsible for the funds that were sent to a fake phishing websites that imitates Godex.
It is the user's responsibility to verify that they are visiting the correct domain and to locate the
security certificate in the URL bar of their browser. Users should not trust personal messages and
requests from people who claim to represent Godex. If you cannot verify that this is an official request
from Godex and in case of any doubt, please contact us directly to check any messages. Stay diligent and
please report any phishing to our team at [email protected]
7. Privacy and Transparency Statement
Godex maintains the privacy of its users by not requesting any information that is unnecessary
for the use of the service or to comport with our obligations under applicable law. Godex only
stores some data as long as is necessary to provide a necessary level of support for its users
(for example, when refunds is needed or some problems take place)
Any graphic or text or information materials contained in the site are protected by applicable
copyright and trademark laws and treaties